Privacy Policy Page
We truly appreciate the confidence and
faith you have invest in us and understand how crucial secure transaction and
information privacy are. The Rise In City Holistic website RISE IN CITY - The
Retail Junction - Stay Local & Play Global is where your personal
information is collected, used, shared, protected or otherwise processed
according to the terms of this privacy statement by Rise in city Holistic.
Despite of the fact that you might be able to access some areas of the
Platforms without registering with us, kindly take note that we do not provide
any goods or services through this platform to customers outside of India. Your
personal data may be processed and kept primarily in India, where different
data protection regulations may be in effect than in your home country. You
expressly agree to be bound by the terms and condition of this Privacy Policy,
the Terms of Use and the applicable service/product terms and condition by visiting
this Platform, providing your information, or using the product/service. You
also expressly agree to be governed by Indian law, including but not limited to
laws pertaining to data protection and privacy. Do not use or access our
Platform if you do not agree.
INFORMATION COLLECTED
In the course of our partnership, when you
use our platform, services, or otherwise interact with us, we may also collect
other information that is periodically submitted to us that relates to your
identification and demographics. Information supplied to us during
registration, sign-up, or use of our platform, such as name, date of birth,
address, phone number, email address, occupation, and any other information
shared as evidence of identity or address, is only one type of information that
we may collect. In order to determine whether you qualify for particular goods,
services, or events, including but not limited to credit and payment products,
we may also ask for information such as your PAN, GST number, government-issued
ID cards or numbers, and Know-Your-Customer (KYC) specifics. Some of the
sensitive personal information, like your bank account, credit or debit card
information, or other payment instrument information, or biometric data, like
your facial features or physiological data (to enable use of certain features
offered on the Platform to help you with your shopping experience), or
password, etc. Some of the
information such as your shopping behavior, preferences, call data records,
device location, voice, your browsing history, and other information that you
may provide to us from time to time. Our primary goal in doing so is to provide
you a safe, efficient, smooth, and customized experience. This allows us to
provide services and features that most likely meet your needs, and to
customize our Platform to make your experience safer and easier. In general,
you can browse the Platform without telling us who you are or revealing any
personal information about yourself. Once you give us your personal information,
you are not anonymous to us. Where possible, we indicate which fields are
required and which fields are optional. You can always elect not to share
information by using a certain service or feature on the Platform. Depending on
what you choose to share with us on our platform, we might keep track of your
purchasing habits, preferences, and other data. With the help of this data, we
can better understand and serve our users by conducting research on their
demographics, interests, and behavior. Aggregated data is gathered and examined
in this information. This data may consist of your IP address, the URL you just
came from (regardless of whether it is on our platform), the URL you next visit
(regardless of whether it is on our platform), and information about your
computer's browser. We will assemble and store your personal information,
such as your name, contact information, email address, communication address,
date of birth, gender, zip code, culture details, demographic information, and
employment information, if you sign up for our loyalty programmed or
participate in a third-party loyalty programmed that we offer. This information
is provided to us by you or a third-party business partner that runs platforms
where you can earn loyalty points for buying goods and services. Furthermore,
we will compile data about your interactions with the Platform and other
platforms used by our business partners. You will be subject to their privacy
rules when a third-party business partner gets your personal information directly
from you. We urge that you read their privacy policies before providing
any information because we will not be held liable for their privacy practices
or the information contained in them. In order to provide services, enable
transactions, or refund for cancelled transactions, we would need additional
information from you if you sign up with us or conduct business with us, such
as your billing address, credit card number, expiration date, and other payment
instrument information. We will collect the information you provide us if
you choose to share messages on our message boards, personal messages,
photographs, photos, the gift card message box, chat rooms, or other
communication areas, or if you use voice commands to shop on the Platform.
Please use caution when uploading such messages, personal details, images, and
reviews because they will be in the public realm and may be read by others as
well. As permitted by law, we retain your information as long as it's required
to settle disputes, offer customer support, conduct internal research, and
diagnose problems. We may compile information about you into a file if you
send us personal correspondence, including emails or letters, or if other users
or third parties send us contact regarding your actions or postings on the
Platform. Regardless of the fact that you can explore some areas of our
Platform without registering, other activities (including placing a purchase,
using our digital content or services, or getting involved in any events) do
require registration. Your contact information may be employed to send you
offers according to your preferences, past purchases, or choices. We kindly ask
you not to ever disclose sensitive personal information, such as your
debit/credit card PIN, net-banking password, or mobile banking password, if you
receive an email or a call purporting to be from RISE IN CITY HOLISTIC.
You will never receive a connection from RISE IN CITY HOLISTIC or any
affiliated logistics partner asking for such information. If you've already disclosed
such information, notify the relevant law enforcement agency right away. In
order to respond to your request for services, we use personal information. You
will have the option to reject any use of your personal information for
promotional purposes if we do so.
USE OF INFORMATION
We use your personal information to help
vendors and business partners process and complete orders, enhance the customer
experience, settle disputes, troubleshoot issues, support safe service
practices, collect money, gauge consumer interest in our goods and services,
inform you about online and offline offers, goods, and updates, cater to your
preferences, detect and protect us against error, fraud, and other criminal
activity, and uphold our terms. We will request your consent before gaining
access to your text messages (SMS), instant messages, contacts in your address
book, camera, photo gallery, location, and device data: (i) to send promotional
material pertaining to your orders or other goods and services. (ii) improve
your platform experience and give you access to the goods and services that
vendors, affiliates, partners, or lending partners are making it available on
the platform. You are aware that if permission is not given to us, it can
affect your access to these products and services. We collect and analyze
demographic and profile information about users' activities on our Platform as
part of our continuing efforts to enhance our product and service offerings. In
order to operate our Platform and to discover issues with our server, we
recognize you and utilize your IP address. Moreover, your IP address is used to
authenticate you and compile general demographic data about you. On occasion,
we may ask you to participate in surveys run by us or a separate market research
firm. Such surveys might ask you for personal information like your name,
contact information, gender, date of birth, demographic data (like your zip
code, age, or income level), and other characteristics like your interests,
information about your home or lifestyle, your shopping habits or past
preferences, among other things. The survey may involve the gathering of audio
or video data. These surveys only solicit voluntary participation. We use this
information to personalize your experience on our platform, showing you content
we believe you'll find interesting and displaying content in accordance with
your choices.
COOKIES
On certain pages of the Platform, we
utilize data gathering tools like "cookies" to evaluate promotional
performance, analyses the flow of our web pages, and advance confidence and
safety. Cookies are those little files that are downloaded to your computer's
hard drive and help us provide our services. Your personal information is not
stored in cookies. We provide a few functions that can only be used with
"cookies" Cookies additionally assist us in minimizing the number of
times you need to enter your password during a session. In order to deliver
content that is tailored to your interests, cookies can also help. The majority
of cookies are "session cookies," which are automatically erased from
your hard disc after a session. If your browser permits, you are always
free to refuse or delete our cookies, however doing so may prevent you from
using some Platform features and force you to enter your password more
frequently when logged in. Additionally, third-party "cookies" or
other similar devices may be used on some pages of the Platform. The way
that third parties use cookies does not fall under our control. For marketing
and analytical purposes, we accept cookies from third-party partners like
Google Analytics. Google Analytics aids in our awareness of website usage
patterns among users
SHARING
Your personal information may
be shared internally among RISE IN CITY HOLISTIC,
our other corporate entities, and our affiliates in order to provide you access
to the services and goods they offer Unless you clearly opt out, these
organizations and their affiliates may market to you as a result of such
sharing. We might allow third parties access to personal data. It may be
necessary for us to make this disclosure in order to give you access to the
services and goods we offer, to meet our legal obligations, to enforce our user
agreement, to carry out our marketing and advertising efforts, and to prevent,
detect, mitigate, and look into fraudulent or illegal activities involving our
services. If required to by law or in the good faith judgement that such
disclosure is pleasingly necessary to comply to subpoenas, court orders, or
other legal process, we may disclose personal and sensitive information to
government authorities or other authorized law enforcement organizations. We
may disclose personal information to law enforcement offices, third party
rights owners, or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims
that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the
general public. We and our affiliates will share / sell some or all of your
personal information with another business entity should we (or our assets)
plan to merge with, or be acquired by that business entity, or re-organization,
amalgamation, restructuring of business. Should such a transaction occur, that
other business entity (or the new combined entity) will be required to follow
this privacy policy with respect to your personal information.
LINKS TO OTHER SITES
Our platform contains links to
other websites that may record your personal data. The privacy policies or the
content of those websites that are connected to RISE IN CITY HOLISTIC
are not within RISE IN CITY HOLISTIC’s control.
ASSURANCE OF SECURITY
We provide the operation of a secure server every time you access
your account information. For reasons beyond of our control, information
transfer is not highly secured. In order to safeguard against hacking and the
spread of viruses, we implement industry standard security measures and
regularly update our systems. Although data transmission via the internet and
the World Wide Web cannot always be guaranteed to be absolutely secure, users
of the Platform acknowledge these security implications. As a consequence,
there will always be some inherent risks associated with using the Platform.
Users are in charge of protecting their account's login and password
information.
ADVERTISEMENT
As you visit our Platform, advertisements are presented by
third-party advertising businesses. These businesses may use information about
your visits to this Platform and other websites, but not your name, address,
email address, or phone number, to deliver advertising for products and
services you might find interesting. By using the "opt out of Ads
Personalization" settings in the settings app on your device, you have the
flexibility to refuse tracking for targeted advertising. In the event that you
choose this feature, RISE IN CITY HOLISTIC will not have access to your GAID.
INFORMATION ABOUT CHILD USE
Only individuals who are able to enter into a contract that is
enforceable under the Indian Contract Act of 1872 are permitted to use our
platform. Children under the age of 18 are not subject to our knowing
solicitations or collection of their personal information. You declare that you
have the right to share any personal information of minors with us and grant us
permission to use that information in line with this Privacy Policy if you have
done so.
RETENTION OF DATA
We maintain your personal data for no longer than it is necessary
to fulfil the purposes for which it was obtained or as mandated by any
applicable laws. However, we reserve the right to keep your personal
information if we are required by law to do so, if we must abide with any
applicable statutory or regulatory retention requirements, if we believe it may
be necessary to stop fraud or other abuse in the future, if it will help RISE
IN CITY HOLISTIC exercise its legal rights and/or defend against legal claims,
or if it serves other lawful purposes. We would keep your information on file
in auditable form for future analysis and study.
RIGHTS
We make every attempt to ensure that the personal information you
provide to us is accurate and, if needed, kept up to date, and that any
information that you inform us is erroneous (in light of the reasons for which
it is processed) is either deleted or corrected. By using the Platform's
features, you can immediately access, modify, and update your personal
information. By checking in and navigating to the Profile and Settings parts of
our website, you can remove some optional information. To help you with these
requests, you may also contact to us at the address listed below. By
writing to us at the registered address below, you have the option to revoke
any consent you have already given. In the subject line of your communication,
please mention "for withdrawal of consent." Before acting on your
request, we shall confirm such demands. Please be aware, though, that revoking
consent will not be effective in the past and will be done so in line with the
rules of this Privacy Policy, any related Terms of Use, and relevant laws. If
you withdraw your consent granted to us under this Privacy Policy, it may be
difficult for you to access the Platform, or we may not be able to provide you
with the services we feel you need.
CONSENT
You consent to the collection, use, storage, disclosure, and other
processing of your information (including sensitive personal information) on
the Platform in in accordance with this Privacy Policy by using our Platform or
by supplying your information. If you disclose us any personal information
about other people, you warrant that you have their approval to do so and grant
us permission to use that information in the ways described in this privacy
statement. You consent to us (including our other corporate entities,
affiliates, lending partners, technology partners, marketing channels, business
partners, and other third parties) contacting you via SMS, instant messaging
apps, call, and/or email for the purposes outlined in this Clause by providing
your personal information through the Platform or any partner platforms or
facilities. By addressing to the grievance officer at the address listed
below, you have the ability to revoke any consent you have already given. The
subject line of your message should indicate "Withdrawal of consent for
processing personal information." Before responding to such requests, we
shall verify them. Please be aware, though, that revoking consent will not be
effective in the past and will only be permitted under the conditions outlined
in this privacy statement, any applicable terms of use, and legal requirements.
We reserve the right to limit or reject the supply of our services for which we
think such information to be necessary in the event where you withdraw consent
granted to us under this Privacy Policy.
AMENDENTS TO THE PRIVACY POLICY
Kindly review our Privacy Policy regularly for updates. In order
to reflect changes to our information practices, we may amend this privacy
statement. When obliged to do so by applicable law, we will notify you of
important changes by publishing the date our Privacy Policy was last amended,
posting a notice on our platform, or sending you an email.
Grievance Officer
Mr. Rakesh Joshi
Rise In City HOLISTIC (RICH)
1st floor, Vrajbhumi Complex, Opp. G.E.Board, Shamlaji Road,
Modasa- 383315, Dist-Arvalli.
(Gujrat).
Contact us
You can reach our customer support team to
address any of your queries or complaints related to product and services by
writing to riseincity99@gmail.com, Phone: +91-9909663028 Time:
Mon - Sat (9:00 - 18:00).
Queries
If you have a query, concern, or complaint
in relation to collection or usage of your personal information under this
Privacy Policy, please contact us at the contact information provided above.
