Return Policy Page
Returns is a service supplied by the relevant vendors
directly under this policy, under which they give you the choice of an
exchange, replacement, and/or refund. It's possible that not every product
listed under a certain category has the same returns policy. The product page's
return/replacement policy applies to all purchases and takes precedence over
the general return policy.
RISE IN CITY HOLISTIC truly believe that customer
satisfaction is the key element for the success and growth of the business,
hence we offer a warranty on every item you purchase from our website. If you
receive a product that does not meet the requirements you ordered, i.e.,
Wrong Size, Wrong Color, Wrong
Quantity, Defective, Damaged, Or Significantly different from
the description given by the merchant.
However, for few products/services, the sale is a final
sale, and the merchant or the vendor does not accept any return. Some of the
healthcare products, customized & personalized products and products such
as undergarments, lingerie, swimsuits etc. and perishables including flowers,
edible products cannot be returned due to health & hygiene reasons.
Additionally, we won't be able to accept the return if
the item. -
Is worn, used, or modified Physically harmed products or boxes are
returned without their original packaging and accessories. Modified serial
number.
Kindly contact us within two days of receiving your order
if you've gotten a damaged item, an empty package, or anything missing.
Easy Return Policy
Secure Payments
Assured Purchase Satisfaction
You are completely protected.
RISE IN CITY HOLISTIC provides a 7day return guarantees for all
such items.
If the order has been shipped, refunds will not be
granted.
Our Replacement Policy is in effect once the order has
been sent. Without mentioning physical or accidental damage, we will replace
the product for free if it has any internal flaws (the customer needs to bear
the shipping cost).
Please take note that RISE IN CITY HOLISTIC does not
offer any type of product satisfaction guarantee.
Your item must be unused and in the same condition as you
received it in order to be eligible for replacement. Additionally, it must be
in its original packing.
The company " RISE IN CITY HOLISTIC " could ask
you to send images of the damaged items in order to get it replaced. We will be
delighted to replace your item without charge after the claim has been
verified.
There are a few products which cannot be returned such as
Food, flowers and other perishable items. Additionally, we do not take
dangerous materials, combustible materials, or gases, or "intimate"
or "sanitary" goods. Additionally, we are unable to promise that any
technological devices will satisfy (confirm before order). Replacement requests
will only be considered if we receive them within one day after delivery.
In addition, there are some other non-returnable items
such as –
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return process, we would
require a receipt or proof of purchase.
Please do not send your purchase order
back to the manufacturer.
SHIPPING –
There could be some shipping amount to
be charged depending upon the product range. However, there will be no shipping
fees to be imposed for the items return or replace.
Contact us
You can reach our customer support
team to address any of your queries or complaints related to product and
services by writing to riseincity99@gmail.com, Phone:
+91-9909663028 Time: Mon - Sat (9:00 - 18:00).
